Plaza implements ALICE

Apr 17, 2018 3:00 AM

Advanced technology has now come to the iconic Plaza Hotel & Casino in downtown Las Vegas with the announcement that ALICE, a leading hospitality software developer, is now providing housekeeping and maintenance software for use by the historic property.

ALICE connects all hotel departments with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering, the company said.

The hotel/casino had been using various tools to assign work across large departments, including housekeeping, front desk, and engineering.

“Previously, housekeeping and engineering relied on guest issues being communicated through a variety of means, including verbal guest requests, emails, work cell phones, and direct communication from front desk staff,” said Assistant Executive Housekeeper Elaine Zerr. “The real-time status of a request couldn’t be efficiently tracked, and as a result, the guest would be inconvenienced and upset.”

Through ALICE, the hotel can now hold team members accountable on a day-to-day basis with each department gaining easy access to internal work orders and guest requests, see who is responsible for the specific task and then get real-time status updates through to completion. The system is also customized to meet the specific operations requirements of the hotel.