Providing superior service and amenities is an art that Peppermill Reno’s hotel has perfected over 40 years. Peppermill holds the AAA Four Diamond rating for hospitality industry excellence, and is voted one of Reno’s best resort hotels year after year by leading hospitality and gaming publications.
The casino presents a fusion of old-world, hotel-style service, and aesthetics with contemporary luxury hotel amenities. With 1,623 hotel rooms and suites all feature comfortable accommodations and luxurious bedding with custom-made plush double-pillow-top mattresses and 42” wall-mounted LCD high-def televisions. The property features ten restaurants, several “quick-bites” outlets, heated swimming pools and waterfalls, free wi-fi, a fitness center, a business center, shopping, an arcade and more.
The Passport Rewards Club loyalty program features six tier status levels all with increasing benefits. The club does not reward tier points based off of coin-in but rather theoretical win. The theoretical will naturally vary by machine so there is no set rate at which it accumulates. Obviously, points accumulate faster on slots as they offer a lower return than video poker and northern Nevada casinos are well known for better (“looser”) video poker pay tables.
Guests then earn comp dollars as a percentage of that theoretical win. These comps can be used for rooms, food and beverage or at the gift shop. They do have weekly promotional days where guests can exchange their comp dollars for free play at a ratio of 2-to-1 and there are multiple opportunities each month to earn tier points at a faster rate. (They do not have a cash back program.)
The six tier levels and point requirements are as follows: Red, entry level; Bronze, 500 tier points; Gold, 2,000 tier points; Platinum, 7,500 tier points; Diamond, 30,000 tier points and Chairman, by invitation only.
Tier points are acquired through tracked gaming for slots, keno, race and sports, table games and live poker. Tier points determine only the card level.
Card level determines on-site benefits such as VIP lines, parking passes, etc. The evaluation period is Jan. 1 through Dec. 31. Once you reach a tier level, you keep it throughout the next year.
The main components of the rewards program are the direct mail offers, which are based on tracked gaming. Many offers include free hotel stays, free play, complimentary entry to slot tournaments and special invitations to exclusive events and drawings. Another benefit is earning comp dollars that can be used at any restaurant at Peppermill Reno or sister property, Western Village. Comp dollars can also be used at the spa, Game Lab and retail shops.
Local Passport Rewards Club members receive a 20% discount on concert tickets, hotel stays, dining, bars, boutiques and Spa Toscana. Hotel guests receive an enrollment incentive: play a spin-to-win game at a kiosk to win up to $500 in free play. Plus you can earn a free breakfast or lunch buffet once enrolled.
Through Dec. 29, guests can participate in the $50,000 Dream Team Draft weekly for a shot at $1,000 cash every week. Each week, starting at 5 p.m. on Tuesday through Sunday at kickoff of the first game, players can participate in the Dream Team sports pick at a casino kiosk. Guests can receive up to two entries per week by earning 20 tier points per entry.
There is a full club benefit guide available as well as a current promotional calendar online at www.peppermillreno.com. The toll free phone number is 866-821-9996.
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