The World Gaming Congress and Expo (WGCE) today announced that its popular Slot Manager Institute will make its fourth annual appearance on October 16, the day before the WGCE trade show opens.
The Institute features expert speakers presenting insightful information on cutting-edge topics facing slot executives and slot managers at large and small casinos.
This year’s program also features a Game Tech program that examines the new and future technology of electronic gaming.
A diverse mix of industry leaders experts is tentatively scheduled to speak at this year’s event. Among them are Randy Adams of Anchor Gaming; Tony Cabot of Lionel Sawyer & Collins; Andy Comer, western regional office general manager for Gaming Laboratories International; Charlie Guenther, president of Gaming Detection Services; Pat Leen, compliance manager, Michigan Gaming Control Board; James Maida, president of Gaming Laboratories International; Paul Matthews, wagerworks.com; Fritz Opel, VCAT; Rick Scheer, vice president of slot operations, The Venetian; Lee Skelley, assistant general manager, Barona Casino; and Sebastian Sinclair, vice president of Christiansen Capital Advisors LLC.
“We have gathered top slot experts for the Slot Manager Institute, which will provide the most intensive, cutting-edge slot information available today,” said Marian Green, editor of Slot Manager magazine. “Best of all, the Institute is designed to have relevance and applicability for casinos of all sizes, in all jurisdictions.”
The one-day institute is comprised of several sessions. Session one will discuss the shortening shelf life of slots, explore the implications of increasingly sophisticated consumer tastes, their growing appetite for new games and strategies for embracing this trend.
The challenges presented by new technology are the focus of session two. This session will discuss how state-run gaming laboratories are addressing the fast pace of change on the slot floor —from cashless gaming to the move toward creating standards to delivering gaming software on CDs and DVDs.
Session three will explore the new “culture” of customer service ”” a proven way to win the hearts and minds of customers. During a luncheon discussion, attendees will hear from a panel of experts on what online gaming may look like in the near future, and how this trend may affect casino slot operations.
The afternoon’s first session will present the pros and cons of the approaching coinless casino, including the impact of ticket printers and electronic funds transfer. The last session of the Institute offers insight into the latest risks and slot scams, in an effort to give slot managers the upper hand in detecting such scams before they hurt the bottom line.
Multi-line slots, video poker and player tracking systems each revolutionized the gaming industry. Next on the horizon is the potential impact the Internet and wireless technologies will have on the future of slots and gaming in general.
To help address these concerns and others affecting emerging technology and the world of slots, WGCE is a new series, GameTech, in addition to the popular Slot Manager Institute.
Held the day before WGCE on Tuesday, GameTech is a new one-day multi-session course on the very latest technologies and their applications to the gaming industry.
From the Internet to wireless technology, GameTech will address the solutions and challenges new technology brings daily to the gaming industry.