Welcome Offer
Games Selection
Customer Support
Mobile Play
Carnival Citi is an online social casino that offers slots, video poker, and arcade games. It’s also the first of its kind to operate live Lucky Draws, meaning you can play your favorite casino games for free and collect E-Tickets for the chance to win prizes.
New Carnival Citi players can register today for a sign-up bonus of 10,000,000 Coins and 5,000 Free Sweeps Chips. Play from your desktop, smartphone, or tablet – you don’t need to download anything to get started.
Here’s our full review of Carnival Citi Social Casino. We’ll explain everything you need to know about the site before you sign up, including how to register, the games on offer to players, how to play for prizes, and more.
Our 3 Favorite Things About Carnival Citi
- Lucky Draws: Carnival Citi is the first social casino to run live Lucky Draws. Collect E-Tickets for your chance to win prizes.
- No Purchase Necessary: Take advantage of five great ways to collect free SC. That’s double the number of options available at most social casinos.
- Great Slots: Play more than 200 titles. New games are regularly added to the mix.
Where We Would Most Like To See Carnival Citi Improve
- Mobile App Introduction: Carnival Citi is only accessible via desktop or mobile browser. We would like to see a mobile app developed for use on iOS and Android devices.
- Other Games: Keno, arcade games, and video poker are only available to players with VIP access. However, all Carnival Citi users should be able to play a few of these titles without making a purchase from the social casino.
- Better Navigation: The Carnival Citi website has a few broken links. Fixing these would drastically improve the player experience.
Carnival Citi Sign-Up Offer
New Carnival Citi players can click to claim our special sign-up offer. Use our link to register for an account and receive a great starting balance as a thank-you. Sign in for the first time to receive 10,000,000 Coins and 5,000 Free Sweeps Chips.
Use these to play any slot games of your choice at Carnival Citi. Your Coins can be used for further play. Meet a 1x playthrough on your Sweeps Chips for the chance to redeem cash prizes.
Carnival Citi Bonus Code | Click to Claim |
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New Player Bonus | 10 Million Coins + 5,000 Free Sweeps Chips |
Last Verified | January 2025 |
Do I Need a Carnival Citi Promo Code?
You don’t need a Carnival Citi promo code to unlock the site’s welcome bonus. Instead, use our link to visit the social casino and register for an account. Your Free Coins and Sweeps Chips will land in your Carnival Citi balance for immediate use.
Important Terms of the Carnival Citi Welcome Bonus
Carnival Citi players must be 18+ or the minimum age in their jurisdiction, whichever is greater.
The social casino’s promotional mode is unavailable to those in Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, or Utah. Those living within Michigan or Washington State have no access to Carnival Citi.
Promos for Existing Players at Carnival Citi
Find all of Carnival Citi’s latest promotions through the site’s social media pages. We find the site most active on Facebook, but you can also find offers on Instagram.
Here are a couple of the promotions open to existing users:
- Puzzle Giveaway: Complete the puzzle on Facebook or Instagram. This could be a Spot the Difference, Find the Missing Piece, or other arcade-style problems. Comment for the chance to win a share of SC 250,000. 50 winners will be selected to each receive SC 5,000.
- Coupon Codes: Keep an eye out for Carnival Citi coupon code announcements. Enter these at the social casino to receive Coins and Free Sweeps Chips.
Loyalty Program at Carnival Citi
Carnival Citi doesn’t have a loyalty program for users, but we would like to see one. Other social casinos, like Crown Coins, have established VIP Clubs allowing players to earn points from the moment they sign up. These points can then be used to access daily bonuses, birthday gifts, play boosters, and other rewards.
Carnival Citi does offer ‘VIP Access’ to some players, but this is only open to those whose last coin purchase was $24.99 or more. This unlocks access to additional game categories like video poker and Keno but does not award bonuses.
How To Sign Up at Carnival Citi
Visit Carnival Citi using our link to register for an account. The process only takes a few minutes, and you will be instantly rewarded with your social casino welcome bonus. Here’s how to create an account at Carnival Citi.
Click ‘New User’ at the top of the page.
Enter your email address and create a secure password.
Fill in your name, gender, and date of birth.
Type in your full address and contact number.
Receive a text verification code to your phone.
Read and agree to Carnival Citi’s terms and conditions.
Select your marketing and alert preferences.
Hit ‘Join.’
Our Favorite Fact about Carnival Citi
Carnival Citi runs four regular Lucky Draws for the chance to win prizes. Receive three E-Ticket entries every time you play SC 10,000 through the site.
Where Can I Play at Carnival Citi?
Carnival Citi has a slightly more gated community compared to other social casinos.
Right now, the social casino accepts players from 35+ states, but there are some exceptions to the rule. Those living in Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah can only play on the Coins side of the site. Players in Michigan and Washington cannot access Carnival Citi at all.
Sites like Pulsz and Chumba are currently open to 40+ states. If you’re unable to register for Carnival Citi, other social casinos are likely available in your area.
User Experience Review
Carnival Citi is a bright and well-formatted social casino, but we have to mark the site down in terms of usability. Though everything looks to work at first glance, we found several broken links and other non-functioning buttons during testing.
For example, video poker and arcade games are unavailable to non-VIP players. Instead of removing these options for some users, the links simply don’t work if you haven’t made a recent purchase of $24.99 or more. It can be difficult to enjoy the full extent of Carnival Citi’s navigation options on a smaller screen.
Having said this, there’s also lots to love about this social casino. We love the site’s search bar and the available slot categories to browse through. Searching via ‘New’ or ‘Featured’ games is a great place to start if you’re new to the site.
It’s easy to purchase Coins and redeem Sweeps Chips, too. Simply keep an eye on your balance at the top of the page. You’ll find customer support, Carnival Citi terms, and contact options from the left-hand menu.
Carnival Citi App
Carnival Citi does not have a dedicated mobile app for iOS or Android players. It’s a shame that users can’t access the same great mobile experience that Pulsz, Chumba, or Hard Rock Social Casino players can.
However, you can play on your smartphone or tablet using Carnival Citi’s mobile website. This is pretty well-optimized for smaller screens, but it can be a little slower than using the social casino on desktop.
Carnival Citi has a long way to go before it’s ready to introduce a mobile app to players. However, that isn’t to say most social casinos aren’t in the same boat. Sites like Hello Millions and Crown Coins are only starting to release app versions of their casinos now. Only the larger sites like Pulsz are ready to go in this sense.
Games at Carnival Citi
Carnival Citi is a slots-based site with 200+ games open to users.
To access Keno, video poker, and arcade games, you’ll need to be a VIP player. This is a little disappointing, considering most social casinos offer some form of free-to-play tables. At Hello Millions, you can even access a no-purchase-necessary live dealer lobby.
Play most games using Coins or Sweeps Chips. Use Coins to play just for fun, or Sweeps Chips for the chance to redeem prizes.
Here’s a closer look at the games open to Carnival Citi players.
Slots
Browse over 200 slot games at Carnival Citi. Most games at this casino are from lesser-known providers like Game Media Works, but you will also find titles from bigger creators like Just For The Win and Pragmatic Play.
Look out for slots themed around animals, classic fruit machines, your favorite TV shows, Ancient Egypt, and more. Popular games include Double Dragon, Medusa, and Xtra Diamonds Deluxe.
All titles at Carnival Citi have great bonus features, crisp graphics, and strong sound effects to add to the experience. The most modern games at the social casino are jackpot titles like Ten Tigers.
The slots library at Carnival Citi is much smaller than offerings from Hello Millions (300+ games). We would love to see more slots introduced to the casino in future months.
Arcade Games
Players who purchase Carnival Citi Coins can access the site’s range of arcade games. Your access depends on your last purchase – it must have been $24.99 or more. It would be great to see a small selection of these games open to all users.
Video Poker
Video poker access works like arcade games: you must purchase Coins to play them.
Mix up your play with a fun range of video poker titles, including Deuces Wild, Jacks or Better, and Bonus Poker.
Purchases and Prize Redemptions at Carnival Citi
It’s never necessary to purchase Coins at Carnival Citi, but this could improve your social casino experience. Here’s a closer look at the purchases and redemption options at Carnival Citi.
Purchasing Coins
Making purchases is necessary to access Carnival Citi’s range of arcade games, keno, and video poker.
Coins start at $2.99, and there are several packages to choose from. Most purchases come with free Sweeps Chips, which can be played for the chance to redeem prizes.
Carnival Citi does not charge purchase fees, but your bank might. Make sure to check with your provider before buying Coins at any social casino.
Purchase Coins at Carnival Citi using one of the following payment methods:
- VISA/MasterCard/American Express/Discover
- Trustly online banking
- PayPal
Redeeming Prizes at Carnival Citi
Any Sweeps Chips you receive and play through once can be redeemed for prizes.
To request a redemption, you must have a minimum of SC 100,000 in your Available Balance. Calculate this by taking your ‘Unplayed SC’ amount away from your total ‘Balance.’ SC 1,000 can be redeemed for $1, which means SC 100,000 is equivalent to a $100 prize.
This minimum is pretty high, matching the requirements of bigger sites like Chumba and Pulsz. Most social casinos, including Hello Millions and LuckyLand, accept redemptions from $50. This means reaching a redeemable prize at Carnival Citi is more difficult than on other sites.
Carnival Citi only accepts redemptions via Trustly bank transfer at this time.
Upon redemption, the social casino may ask you to answer several trivia questions to ‘earn’ your prize. Carnival Citi’s support team has confirmed that you must answer correctly to receive your redemption. This is a strange quirk, but you won’t lose your SC if you get your question wrong. The site will simply continue to ask you questions until you answer correctly.
Carnival Citi Customer Support Options
Carnival Citi offers three customer support options to players: email, live chat, and phone. We tested all three methods to determine whether the social casino offered reliable support to its users.
We found the casino’s live chat service the best support option for most players. Access it by clicking ‘Contact Us’ in the casino’s main menu and hitting the live chat link. We were immediately put through to an agent, who answered our questions.
Email support was a little slower than live chat support. We waited four hours for a response to our query, which was sent to [email protected].
Unfortunately, Carnival Citi’s phone support line is lacking. We were cut off on the two occasions we attempted to call the team. The social casino’s live chat operator assured us the line was still operating but warned that their team was ‘understaffed.’
Carnival Citi Social Casino FAQ
Create a Carnival Citi account today to receive 10 million Coins and 5,000 Free Sweeps Chips. Your sign-up bonus will be added to your balance for immediate use.
Collect free Carnival City Coins by playing (and winning) games or participating in promotions. Check the social casino’s Facebook and Instagram pages for daily offers.
There are five free entry methods at Carnival Citi. You can collect free Sweeps Chips by mailing in, collecting your daily bonus, or participating in social media promotions. You can also look for email and text marketing to claim bonus SC.
Carnival Citi is open to players aged 18 and over in 35+ states. Those within Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah can only access Coins play. Carnival Citi is completely unavailable to those within Michigan and Washington State.
No, Carnival Citi is a social casino, meaning you cannot play for real money. Instead, users have the option to redeem Sweeps Chips for cash prizes. You must have a balance of SC 100,000 or more that has been played through at least once.
Yes, Carnival Citi is completely free to play if you want it to be. Collect Coins using one of the above free methods to play any of the social casino’s 200+ titles.